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Software sold via electronic delivery is subject to different
guidelines than that sold as physical media.
Physical Media
Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in original condition with plastic seals unbroken. Shipping and handling cost are not refundable.
Please refer to the warranty section below for procedures regarding software or media that is faulty or damaged.
The above applies only to software bought directly from Opdicom. If your software came bundled with another product (such as the Imation Disc Stakka), it is covered by the refund and return policies of the supplier of that product (for example Imation).
Electronic Media
At Opdicom's sole discretion, we will refund the purchase price for products
sold via electronic delivery that fall into the following categories:
- The product is not delivered within two business days of payment being
processed.
- A duplicate order was placed through Opdicom's website.
Refund Requests
Requests for refunds must be made within 30 days of the purchase date for electronic media, or 7 days of the delivery of physical media. Please
provide the following information with your request:
- Name
- Contact details
- Date of purchase
- Product name
- Order number(s)
- The reason for the refund
Please send your request to
refunds@opdicom.com.
Warranty repairs
If the software (including physical media) that you purchase is proven to be defective by Opdicom's technical
support team, we will repair the software under warranty at no charge to you, as
long as you make your claim within 30 days.
Please contact our support team with any
warranty repair requests.
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